If you are using Windows Vista, 7, or 8 instead of double-clicking, right-mouse click JRT.exe and select 'Run as Administrator'.

Shut down your protection software now to avoid potential conflicts.

Please download Junkware Removal Tool to your desktop. This log will be excessive, Please attach it to your next reply…

Please use 'Copy to Clipboard, then Right click to your reply > select 'Paste' that will copy the log to your reply…ĭownload Dr Web Cureit from here save to your desktop.

XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend 'Desktop' then attach to reply Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend 'Desktop' then attach to reply

Click Export > From export you have three options:Ĭopy to Clipboard - if seleted right click to your reply and select 'Paste' log will be pasted to your reply.

Double click on the scan log which shows the Date and time of the scan just performed.

Click on the History tab > Application Logs.

To get the log from Malwarebytes do the following:

After the restart once you are back at your desktop, open MBAM once more.

Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.

When the scan is complete Apply Actions to any found entries.

If an update is available, click the Update Now button.

Click on the Scan tab, then click on Scan Now >.

Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware.

On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box 'Scan for rootkits'.UNinstall the extra security programs you have added to your system, re-boot when done. on the system, please remove or uninstall them now and read the policy on Piracy.Īnyone other than the original starter of this thread please DO NOT follow the instructions and advice posted as replies here, my help and advice is NOT related to your system and will probably cause more harm than good.

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.If you have illegal/cracked software, cracks, keygens etc.

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